There are many factors that should be taken into consideration when choosing an outsourcing partner, capability, capacity, culture, price etc. but one that often gets overlooked is size of organisation. Over the past couple of years I have heard grumbles from CIOs and IT delivery managers where they say that their IT partner is not giving them the attention that they deserve or indeed what they claimed they would in that all important ‘Deal Making’ presentation.Read More
This blog discusses the state of affairs within the overall digital security umbrella as they relate to encryption within India.
It is important for companies wishing to set up offshore development centres or BPO operations that they fully understand the rules and regulations surrounding the implementation of infrastructure. Service providers are well versed in these and usually have specialists responsible for compliance.Read More
With India being a popular place for outsourcing services we have all heard of the positive and negative side of the deal. Something that is not always appreciated especially if online data and voice networks are required is the regulatory aspect of communications between the outsourcing company, customers (in the case of a public contact centre) and the supplier.Read More
As humans, we thrive on routine and we often find ourselves doing things in the way that they’ve been done for years without ever questioning it. Often the response to “Why are we doing it this way?” is “That’s the way it’s always been, isn’t it?”.
Change goes against some of our inbuilt systems. The human brain maps out routines and patterns and our learning is based on past experiences. To change is to go against the mapping and wiring in the brain and to understand this gives us some insight into why change is often ‘painful’ to people.Read More