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Meet the Team - Service Management and Transition

Terry Jefferson

Terry Jefferson is an experienced Senior IT professional with more than 20 years experience in blue chip organisations, managing a variety of multi disciplinary teams across a breath of IT and major program activities. A proven track record delivering large scale transformation programs (focusing on Solution Assurance and Testing activities), Relationship and Service Management, Application Support including IT sourcing strategies.

Former Employers: British Gas plc, Lattice Group plc, National Grid plc, RWE npower

James Marchant

James Marchant is an ITIL V3 expert-accredited Service Delivery Professional, with 15 years experience across the IT development and maintenance lifecycle. Specialising in service design and service transition, James has extensive experience in establishing best practice, cost effective  operational support capabilities into FTSE 100 organisations across a range of industry verticals, including Utilities, Government and Financial Services

Former Employers: British Gas plc, Lattice Group plc, National Grid plc, Serco plc, Catlin Group

Firoz Kader

Firoz Kader has been providing IT services to major blue chip clients for over 20 years across Utilities,  Financial Services, IT,  Manufacturing and Travel industries. A BA Honours graduate, he is ITIL V3 Expert and PRINCE 2 qualified, with real life experience across the full service life cycle, specialising in Service Design, Transition and Operations.  He has held operational and strategic roles bringing a wealth of real world experience to the table and has led on ITIL process alignment initiatives. 

Previous Employers:  IBM, National Grid plc, Jaguar Land Rover,  FCA,  Experian, RCI

Visvanathan Shankar

Visvanathan Shankar has over 30 years of experience spanning diverse functions ranging from Government service to delivery and management of complex IT programs across multiple domains and platforms. An expert at management of multi shore engagements, he has successfully headed large teams of over 600 people working across diverse geographies.  His track record of delivering large scale transformation programs has been impeccable. Has worked in UK, Poland and Singapore


Former Employers: Indian Air Force, ZensarTechnologies, Pan Asia Resources

Ian Woolley

Ian Woolley is an experienced leader and senior manager. A successful track record in a range of disciplines; including change management, organisation and business process design and implementation, large scale business and IS Programme and Project Management. Ian also has a commercial background, developing global sourcing strategies, executing large scale IT sourcing events, supplier relatonship and contract management. He has also worked in service and incident management and undertook a business relationship management role for a number of year. Having worked in the Utility sector Ian has a firm understanding of IS regulatory submissions and negotiations.

Former Employers: National Grid plc